D’Ieteren Auto answers your questions

As an independent importer of the brands of the Volkswagen Group in Belgium, we want to answer the questions of our customers regarding the irregularities identified in the third quarter of 2015 in certain vehicles of the brands Volkswagen, Volkswagen Commercial Vehicles, Audi, SEAT and Škoda.

Even though neither our dealerships, nor we were aware of these irregularities, we deeply regret this situation, as it is a serious breach of our ethical principles and values.. We do everything within our power to find a solution for this situation and to continue to earn and deserve the trust and loyalty of our customers.

At present, some 50,000 vehicles have been successfully updated.

In case of any questions after implementation of this measure or regarding this certification, we kindly ask you to call the Diesel Hotline at telephone number +32 (0)2 756 86 33 (Monday – Thursday 8:00 – 12:00 / 13:00 – 17:00; Friday 8:00 – 12:00 / 13:00 – 16:00).